Benefit Information Specialist
4 hours ago
Spherion is seeking a Benefit Information Specialist to join our team as a Customer Service Liaison with a mission-driven State of South Carolina government department located in West Columbia. The department is committed to providing exceptional customer service and ensuring the security of its customers.
Compensation PackageThe estimated compensation package for this position includes a base salary of $50,000 - $65,000 per year, plus benefits such as health insurance and an incentive and recognition program (based on eligibility).
ResponsibilitiesMain Responsibilities:
- Act as the initial point of contact for individuals seeking information about benefits, delivering precise and comprehensive details via phone.
- Provide clear and easily understandable explanations of the claims process, eligibility criteria, necessary documentation, and associated timelines to clients.
- Maintain detailed records by recording comprehensive and precise notes for each client interaction.
- Address client inquiries, concerns, and complaints professionally and with empathy, actively working to swiftly and effectively resolve issues.
- Prioritize data security by upholding strict confidentiality and data security procedures while handling sensitive client information.
Key Requirements:
- Excellent verbal communication skills.
- Good computer skills.
- Strong interpersonal skills with a high level of empathy and patience.
- Able to type at least 35 wpm.
- Willing and able to adhere to a professional dress code.
- Willing and able to submit to a federal background check.
This role offers a Monday through Friday schedule with weekends off, paid time off, and generous holiday pay.
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