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Technology Support Specialist

2 months ago

Jefferson City, Missouri, United States Jefferson City Public Schools Full time
{"title": "Job Description", "content": "Job Summary

We are seeking a highly motivated and detail-oriented Technology Intern to join our team at Jefferson City Public Schools. As a Technology Intern, you will provide technical support for computer users, maintain and update work order systems, and effectively diagnose and troubleshoot malfunctioning computer or network devices.

Key Responsibilities
  • Provide technical support for computer users via phone and in-person.
  • Maintain and update work order systems to ensure accurate tracking of technical issues.
  • Effectively diagnose and troubleshoot malfunctioning computer or network devices, including hardware and software issues.
  • Communicate effectively with staff and students regarding maintenance of technology.
  • Actively monitor and report compliance with the district's technology service level agreement.
Requirements
  • Good oral and written communication skills.
  • Customer service experience.
  • Hardware troubleshooting skills.
  • Software troubleshooting experience.
  • Operating system experience.
  • Excellent knowledge of desktops, laptops, and other common peripheral devices.
  • Ability to lift up to 40 lbs up to a height of 4 feet occasionally.
Working Conditions

This is a summer position, and the selected candidate will work in a fast-paced environment with a team of dedicated professionals.

", "lang_code": "en-US"}