Technology Specialist

4 weeks ago


Jefferson City, Missouri, United States Jefferson City School District Full time
Job Summary

The Jefferson City School District is seeking a highly motivated and detail-oriented Technology Intern to join our team. As a Technology Intern, you will provide technical support for computer users via phone, maintain and update the work order system, and communicate work order priority and status to end users. You will also effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues. Additionally, you will communicate effectively with staff and students regarding maintenance of technology and actively monitor and report compliance with the district's technology service level agreement.

Key Responsibilities

Provide technical support for computer users via phone
Maintain and update work order system and communicate work order priority and status to end users
Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues
Communicate effectively with staff and students regarding maintenance of technology
Actively monitor and report compliance with the district's technology service level agreement

Requirements

Good oral and written communication skills
Customer service experience
Hardware troubleshooting skills
Software Troubleshooting Experience
Operating System experience
Excellent knowledge of desktops, laptops, and other common peripheral devices
Ability to monitor computer technology service and repair
Self-motivated
Ability to lift up to 40 lbs up to a height of 4 feet occasionally

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