Desktop Support Specialist

4 weeks ago


Jefferson City, Missouri, United States Insight Global Full time
Job Summary

We are seeking a skilled Desktop Support Specialist to join our team at Insight Global. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their technical needs are met and exceeded.

Key Responsibilities
  • Identify, triage, and resolve Level 1 & 2 Incidents within our Service Level Agreement, including responding to high-priority outages outside of normal business hours.
  • Perform daily equipment inspections and preventive maintenance to minimize incident impact and downtime.
  • Manage and maintain an inventory of assets to ensure asset readiness.
  • Help create and maintain IT processes and procedures to support the site.
  • Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software and computer devices.
  • Provide training, mentorship, and leadership for other technicians.
  • Maintain exceptional service by enforcing quality and customer service standards.
Requirements
  • 2 years of experience supporting networked systems.
  • Ability to troubleshoot and configure RF devices and other handheld terminals.
  • Strong understanding of warehouse management systems.


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