Customer Service Representative

5 days ago


Salem, Massachusetts, United States Eastern Bank Full time
About the Role

As a Service Associate at Eastern Bank, you will play a vital role in delivering exceptional customer service and sales experiences to our clients. This is an exciting opportunity to join a dynamic team and contribute to the bank's mission of providing top-notch financial services.

Key Responsibilities
  • Customer Service: Provide personalized support to customers, addressing their queries and concerns in a professional and courteous manner.
  • Sales and Marketing: Identify opportunities to promote bank products and services, building strong relationships with customers and driving sales growth.
  • Operations: Process transactions, manage customer accounts, and maintain accurate records in accordance with bank policies and procedures.
  • Compliance: Ensure adherence to regulatory requirements, bank policies, and industry standards, maintaining a high level of operational compliance.
Requirements
  • Language Skills: Spanish/Bilingual is required.
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of sales experience in a retail, financial services, or hospitality environment preferred.
  • Skills: Basic business acumen, professionalism, communication skills, and ability to build relationships.
About Eastern Bank

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. We are committed to creating a diverse, equitable, inclusive, and authentic workplace where everyone can thrive.



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