Customer Service Specialist

2 weeks ago


Salem, Massachusetts, United States Jobot Full time
Position Overview:
As a Customer Service Specialist, you will play a crucial role in ensuring our clients receive exceptional service and support.

Compensation:
Salary ranges from $25 to $40 per hour.

About Us:
We are a leading organization in North America, dedicated to providing top-notch sales and maintenance for specialized equipment. Our mission is to empower businesses to function safely and effectively, even in the most demanding environments.

Why Work With Us?
- Competitive salary and benefits package
- Positive work environment
- Opportunities for career advancement

Key Responsibilities:
- Welcome clients, manage equipment intake, and prepare necessary documentation.
- Collaborate with technicians and the Service Manager to discuss required repairs and alternative solutions.
- Address client inquiries regarding service results and consult with technicians as needed.
- Prepare and deliver service quotes to clients.
- Assist clients with warranty claims and schedule future service appointments.
- Inform clients about potential cost-saving options.
- Utilize basic technical troubleshooting skills (electric/hydraulic/mechanical).
- Aid in organizing workflow schedules.
- Perform minor repairs and support technicians as required.
- Clearly communicate technicians' repair recommendations to clients.
- Notify clients of service changes or when their equipment is ready for pickup.
- Assist with final preparations and cleaning before client release.
- Work closely with Parts and Technical Support Teams to build strong client relationships, coordinate service activities, and ensure transparent communication regarding job scheduling, invoicing, and future repair needs.
- Develop and implement effective processes within the Service Department to enhance client satisfaction.
- Set annual objectives and budgets for the Service Department in line with company goals.
- Promote the sharing of best practices and standardized processes within the Service Department.
- Oversee the work order closing process, ensuring accuracy in parts and labor.
- Manage scheduled maintenance plans and annual safety inspections.
- Collaborate with the Marketing team to promote service offerings.
- Coordinate with the Warranty Administrator to ensure appropriate actions are taken.
- Lead and manage Supervisors and Technicians, providing performance evaluations, coaching, and training.
- Foster a culture of safety within the Service Department, investigating incidents and preparing reports.
- Manage shop tools, fleet inventory, and parts stocking levels.

Qualifications:
- Technical expertise in heavy machinery or similar equipment.
- Experience in Service Department operations.
- Proficiency in electrical and hydraulic diagnostics.
- Strong leadership and communication abilities.
- Proven track record of delivering outstanding customer service.
- Familiarity with computer software; experience with Salesforce is preferred.
- Valid driver's license with a clean driving record.
- Strong analytical and mathematical skills.
- Ability to assess internal reports and manage high-volume workflows.
- Experience in Parts Distribution is advantageous.
- Capacity to thrive in a fast-paced environment with a sense of urgency.

Preferred Qualifications:
- IPAF certification
- CPR/AED certification
- Class 7 forklift (telehandler) certification or willingness to undergo training.

  • Salem, Massachusetts, United States Town Fair Tire Full time

    Join Our Team as a Tire Service SpecialistAs a Tire Service Specialist, you play a crucial role in our operations. We offer a competitive salary along with the opportunity to earn additional income through performance-based bonuses. No prior experience is required; we provide comprehensive training to equip you with the necessary skills. Your...


  • Salem, Massachusetts, United States The Sherwin-Williams Company Full time

    About the RoleThe Sherwin-Williams Company is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...


  • Salem, Massachusetts, United States Eastern Bank Full time

    About the RoleAs a Service Associate at Eastern Bank, you will play a vital role in delivering exceptional customer service and sales experiences to our clients. This is an exciting opportunity to join a dynamic team and contribute to the bank's mission of providing top-notch financial services.Key ResponsibilitiesCustomer Service: Provide personalized...


  • Salem, Massachusetts, United States Family Dollar Full time

    Customer Service Role at Family DollarAs a vital member of our retail team, you will:Deliver outstanding assistance to our clienteleWelcome and guide customers in their product choicesProcess cash transactions and respond to customer inquiriesWe seek individuals who are enthusiastic about providing excellent customer service and thrive in a fast-paced retail...


  • Salem, Massachusetts, United States Life Alive Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Front of House Service Team at Life Alive. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a welcoming experience for our guests.Key ResponsibilitiesGreet and Serve GuestsWelcoming guests and...


  • Salem, Massachusetts, United States Family Dollar Full time

    Customer Service Role at Family DollarAs a vital member of our retail team, you will:Deliver outstanding assistance to our clienteleWelcome and guide customers in their product choicesProcess cash transactions and respond to customer inquiriesWe seek individuals who are enthusiastic about providing excellent customer care and thrive in a fast-paced retail...


  • Salem, Massachusetts, United States Family Dollar Full time

    Position OverviewAs a vital member of our retail team, you will play a key role in delivering outstanding service to our customers. Your responsibilities will include:Offering personalized assistance to customers in their product choicesProcessing cash transactions accurately and efficientlyAddressing customer inquiries and providing helpful informationWe...


  • Salem, Massachusetts, United States Truist Financial Corporation Full time

    Job DescriptionJob Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled Customer Service Representative II to join our team at Truist Financial Corporation. As a Customer Service Representative II, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and...


  • Salem, Massachusetts, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...


  • Salem, Massachusetts, United States Eastern Bank Full time

    Job SummaryEastern Bank is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide personalized service to customers, responding to their inquiries and resolving issues in a...

  • Parking Attendant

    4 days ago


    Salem, Massachusetts, United States Arts Council Full time

    **Job Title:** Parking Attendant**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as a Parking Attendant. As a Parking Attendant, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience for all.**Key Responsibilities:**Serve as a greeter to...


  • Salem, Massachusetts, United States Salem Hospital, Inc. Full time

    Under the supervision of the MLA Coordinator, the designated Operations Coordinator, and the Support Services Manager, Laboratory Support Specialists provide a range of essential services to the laboratory. The specific responsibilities may vary depending on the assigned area during each shift. Below are the outlined duties for the workstations that a...


  • Salem, Massachusetts, United States Salem Hospital, Inc. Full time

    Under the supervision of department leaders and imaging professionals, the Radiology Support Specialist undertakes a diverse range of administrative and patient care responsibilities.This role involves assisting technologists and other staff in the daily functions of the Radiology department.In a healthcare environment, the specialist engages in various...


  • Salem, Massachusetts, United States Salvationarmytucson Full time

    About the RoleWe are seeking a highly skilled and experienced Aquatics Specialist 2 - Lifeguard to join our team at Salvation Army Tucson. As a Lifeguard and Aquatics Specialist, you will be responsible for maintaining the safety and cleanliness of our aquatic facility.Key ResponsibilitiesProvide life-guarding services and respond to emergency...


  • Salem, Massachusetts, United States Access Healthcare Full time

    Job Title: Travel Nurse RN Psychiatric SpecialistJob Summary:Access Healthcare is seeking a skilled Travel Nurse RN Psychiatric Specialist to join our team. As a leading healthcare provider, we offer a unique opportunity for experienced nurses to work in a dynamic and supportive environment.Job Responsibilities:Provide high-quality patient care in a...


  • Salem, Massachusetts, United States Peabody Essex Museum Full time

    Position Overview: The Exhibition Installation Specialist plays a crucial role in the creation, setup, and ongoing upkeep of dynamic exhibition programs. This role involves collaboration with various departments to ensure the successful execution of both temporary and permanent exhibitions, gallery rotations, and additional projects as designated by the...


  • Salem, Massachusetts, United States Center for Life Management Full time

    Join Our Team at Center for Life Management:At CLM, we are dedicated to providing a comprehensive range of mental health services tailored for children and their families. Our interdisciplinary treatment team is committed to supporting individuals aged 3 to 21 who face mental health challenges and serious emotional difficulties. About the Role:The Community...


  • Salem, Massachusetts, United States The Cove Full time

    Job Title: Guest Relations Specialist at The Cove Hotel Location: Not specified JOB SUMMARY We are on the lookout for a dynamic Guest Relations Specialist to represent warmth and hospitality at The Cove Hotel. This position transcends standard front desk responsibilities; it focuses on crafting extraordinary guest experiences and ensuring that every visit...


  • Salem, Massachusetts, United States Genie Healthcare Full time

    Position Overview:Genie Healthcare is currently seeking a traveling CT Imaging Specialist for an exciting opportunity.Job Details:Specialty: CT Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeksWeekly Hours: 36 hoursShift: 12-hour daysEmployment Type: TravelRequired Certifications:- ARRT (CT)- State license in Computed...


  • Salem, Massachusetts, United States MedPro Healthcare Allied Staffing Full time

    Job SummaryMedPro Healthcare Allied Staffing is seeking a skilled Diagnostic Imaging Specialist to join our team. As a Diagnostic Imaging Specialist, you will be responsible for performing non-invasive ultrasound examinations and delivering quality patient care in a professional manner.Key ResponsibilitiesPerform Ultrasound Examinations: Conduct non-invasive...