Customer Care Associate
1 week ago
Customer Service Representative
Job Category: Telesales & Customer Service
Job Details:
Description:
The Customer Service Representative will address inquiries related to customer accounts, troubleshoot issues, and provide timely resolutions. This role serves as a vital link between the sales team and customers.
At Bunzl, we recognize that our workforce is our greatest asset. We are committed to attracting and retaining individuals who are enthusiastic about our mission, offering opportunities for professional growth based on their skills and experiences.
Key Responsibilities:
- Responding to inquiries from distributors, end-users, and manufacturer representatives.
- Processing and entering customer orders efficiently.
- Resolving customer issues and complaints effectively.
- Building and maintaining strong relationships with both internal and external clients through exceptional service.
- Acting as a liaison between customer service and other departments to meet customer needs.
- Expediting orders as necessary.
- Collaborating effectively within a team to achieve business objectives.
- Performing additional duties as assigned.
Qualifications:
Requirements:
- High School diploma or equivalent with at least 2 years of experience in customer service, preferably with technical products.
- Familiarity with AS400 systems is advantageous.
- Proficient in a Windows environment, with experience in Outlook, Word, and Excel.
- Strong verbal and written communication skills.
- Ability to solve problems and manage multiple tasks using sound judgment and decision-making skills.
- Detail-oriented with excellent customer service capabilities.
Bunzl is a recognized leader in various industries, including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. Our company has expanded through both organic growth and acquisitions, achieving sales exceeding $10 billion. Bunzl North America, headquartered in St. Louis, Missouri, operates over 100 warehouses and serves clients across the United States and beyond.
Benefits:
Bunzl Distribution offers competitive salaries, a supportive work environment, and a comprehensive benefits package, including a 401k plan with company matching.
Equal Opportunity Employer:
Bunzl Distribution is committed to equal employment opportunities, ensuring that we attract and retain the most qualified individuals without discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status.
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