Customer Service Representative

3 days ago


Mahwah, New Jersey, United States MCI Careers Full time
Job Title: Customer Care Agent

MCI Careers is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Agent. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and resolving customer inquiries in a professional and courteous manner.

Key Responsibilities:
  • Handle inbound customer service calls and respond to customer inquiries in a timely and effective manner.
  • Assist customers with product information, service-related issues, and account adjustments.
  • Troubleshoot and resolve customer problems effectively, escalating complex issues when necessary.
  • Maintain accurate and detailed records of all customer interactions and transactions.
  • Collaborate with internal teams to address customer concerns and ensure timely resolutions.
Requirements:
  • Strong communication and interpersonal skills.
  • Excellent command of English.
  • At least 1-2 years of experience in a customer care agent or call center role.
  • Matric certificate (Grade 12) is required.
  • Clear criminal record.
  • Ability to work rotational USA shifts (including nights), with 2 off days per week.
  • Must be able to commute to our Cape Town office.
What We Offer:

MCI Careers is committed to providing a positive and inclusive work environment that values diversity and promotes employee growth and development. We offer a competitive compensation package, comprehensive training, and opportunities for advancement.

We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.



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