Desktop Support Coordinator

21 hours ago

Chicago, Illinois, United States S&C Full time
Job Description

S&C Electric Company is a global provider of equipment and services for the electric power industry. We are seeking a dynamic individual to coordinate our IT function as a Desktop Support Coordinator Intern.

Key Responsibilities:
  • Act as the initial point of contact for all client computer and software-related concerns.
  • Create and maintain documentation for troubleshooting and using software and hardware.
  • Respond to, prioritize, and provide detailed reports for technical support requests.
  • Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary.
  • Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
  • Research the latest products, services, and standards as they best meet the needs of the business.
  • Provide guidance and recommendations on the most effective use of technology.
  • Maintain asset management of hardware and software inventories.
  • Create required reports in response to management needs.
Requirements:
  • Must be in good standing as a student at the Bachelor's degree level at an accredited university majoring in an Information Technology or related field and returning to school full-time at the end of the internship.
  • Comfortable commuting and working onsite, reporting to S&C HQ in Rogers Park, Chicago, IL.
  • Ability to work Full-Time in Spring 2025 for a minimum of 10 weeks.
  • Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.
  • Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.
  • Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs.
  • Strong customer service orientation with keen attention to detail.
  • Ability to perform remote troubleshooting and provide user-friendly instructions.
  • Proven problem-solving and analytical skills.
  • Demonstrated ability to communicate effectively and professionally.
  • Ability to work independently with minimal supervision in a fast-paced environment.
  • Highly self-motivated and skilled at empowering a highly collaborative team.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
Preferred:
  • Prior IT internship experience a plus

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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