Enterprise Desktop Support Specialist

6 days ago

Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

Job Summary

The Metropolitan Water Reclamation District of Greater Chicago is seeking a highly skilled Desktop Solutions Engineer to join our team. As a key member of our IT department, you will be responsible for managing and supporting our desktop enterprise solutions, including hardware, operating systems, patch management, anti-virus, software distribution, and mobile device management.

Key Responsibilities

  • Design, implement, and maintain desktop infrastructure solutions to meet the needs of our organization.
  • Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and maximum productivity.
  • Collaborate with cross-functional teams to develop and implement technology standards and best practices.
  • Contribute to the analysis and creation of applications deployment and management strategies for PCs, tablets, and mobile devices.
  • Assist in the analysis of technology risks and security risks, ensuring the integrity of our systems and data.
  • Manage or oversee the management of selected systems upgrades and improvements via application of patches.
  • Contribute to user accessibility, stability, and security in accordance with District policy standards.
  • Develop and maintain documentation, including manuals for standard operating procedures, best practices, or mitigation plans.

Requirements

  • Graduation from a four-year accredited college or university majoring in information technology, computer science, or a closely related field.
  • Four years of professional-level experience managing and/or supporting desktop enterprise solutions.
  • Considerable knowledge of desktop operating systems, including software package development, configuration management, patch testing, and networking.
  • Considerable knowledge of desktop hardware, including PCs, tablets, mobile devices, and thin clients.
  • Considerable knowledge of risk assessment related to technology implementation and security.
  • Active listening skills and ability to communicate effectively, orally and in writing.

Preferred Qualifications

  • Graduate study in the designated fields may be substituted for experience on a year-for-year basis to a maximum of two years.
  • Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis.
  • A Microsoft MCITP, MCSE, or VMware VCP certification related to desktop or client support may be substituted for one year of the required education or experience.

Substitution

Graduate study in the designated fields may be substituted for experience on a year-for-year basis to a maximum of two years. Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis. A Microsoft MCITP, MCSE, or VMware VCP certification related to desktop or client support may be substituted for one year of the required education or experience.

Promotional Requirement

  • Two years of service with the District as a Desktop Analyst or an IT Support Coordinator.
  • Civil service status in one of the foregoing classifications.

  • Desktop Support Specialist

    6 days ago

    Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryThe Metropolitan Water Reclamation District of Greater Chicago is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop environments.Key ResponsibilitiesDeploy and install applications to desktop environments,...

  • Desktop Support Specialist

    4 days ago

    Chicago, Illinois, United States Stardom Employment Consultants Full time

    Job Summary:The Desktop Support Specialist is responsible for providing technical assistance to end-users, resolving hardware and software issues, and ensuring the smooth operation of desktops, laptops, printers, and other office technology. This role requires strong troubleshooting skills, excellent customer service, and the ability to manage a variety of...

  • Desktop Support Specialist

    1 week ago

    Chicago, Illinois, United States McGuireWoods LLP Full time

    About the RoleMcGuireWoods LLP is seeking a skilled Desktop Support Technician to join our team in Chicago, IL. As a key member of our Information Technology department, you will be responsible for providing technical support and assistance to firm personnel in the use of PC hardware and software.Our company, McGuireWoods LLP, is a leading law firm with a...

  • Enterprise Chrome Solutions Specialist

    2 weeks ago

    Chicago, Illinois, United States Google Full time

    Minimum qualifications:A Bachelor's degree or equivalent practical experience. At least 5 years of experience in roles such as Sales Specialist, Account Executive, Customer/Sales Specialist, or Technical Account Manager, with a focus on managing Enterprise accounts in a customer-facing capacity.Proven experience in achieving business objectives within a...

  • Enterprise Chrome Solutions Specialist

    1 week ago

    Chicago, Illinois, United States Google Full time

    Minimum qualifications:A Bachelor's degree or equivalent practical experience. A minimum of 5 years in a Sales Specialist, Account Executive, Customer/Sales Specialist, Technical Account Manager, or a similar role within an enterprise customer-facing environment, managing large-scale Enterprise accounts.Proven experience in achieving business objectives...

  • Enterprise Chrome Solutions Specialist

    1 week ago

    Chicago, Illinois, United States Google Full time

    Minimum Qualifications:A Bachelor's degree or equivalent practical experience. A minimum of 5 years in roles such as Sales Specialist, Account Executive, Customer/Sales Specialist, or Technical Account Manager, specifically in enterprise customer-facing positions managing large accounts.Proven experience in achieving business objectives within a designated...

  • Chrome Enterprise Security Specialist

    1 week ago

    Chicago, Illinois, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. A minimum of 5 years in a Sales Specialist, Account Executive, Customer/Sales Specialist, Technical Account Manager, or similar role within an enterprise customer-facing environment, managing Enterprise accounts.Proven experience in achieving business objectives in a designated...

  • Enterprise Sales Specialist

    5 days ago

    Chicago, Illinois, United States Google Full time

    About the RoleAs a member of the Chrome Enterprise Browser Go-To-Market team at Google, you will play a critical role in growing and securing the Chrome Enterprise browser footprint in partnership with our customers and cross-functional teams. Your primary focus will be on selling Secure Enterprise Browsing capabilities to businesses, helping them to make...

  • Enterprise Chrome Solutions Specialist

    2 weeks ago

    Chicago, Illinois, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. A minimum of 5 years in roles such as Sales Specialist, Account Executive, Customer/Sales Specialist, or Technical Account Manager, with a focus on enterprise customer engagement and management of large accounts.Proven experience in achieving business objectives within a designated...

  • Chrome Enterprise Security Specialist

    1 week ago

    Chicago, Illinois, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. A minimum of 5 years in a customer-facing role such as Sales Specialist, Account Executive, or Technical Account Manager, with a focus on managing Enterprise accounts.Proven experience in achieving business objectives within a designated region, generating pipeline, forecasting, and...

  • Nocturnal Client Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Enterprise Holdings Full time

    Position Overview:Enterprise Holdings is on the lookout for a diligent and committed individual to become part of our team as a Nocturnal Client Support Specialist. This role is pivotal in delivering exceptional, courteous, and effective customer assistance during the rental and return processes, utilizing the company's established sales and service...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States EMPIST Full time

    Position: Technical Support SpecialistLocation: Hybrid - Chicago, ILSchedule: Remote on Mondays and Fridays; In-office on Tuesdays, Wednesdays, and Thursdays.We are seeking a dedicated and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a diverse clientele across various sectors.Key Responsibilities:The Technical...

  • Technical Support Specialist

    1 week ago

    Chicago, Illinois, United States EMPIST Full time

    Position: Technical Support SpecialistWork Environment: Hybrid - Chicago, ILSchedule: Mon/Fri - Remote; Tues/Wed/Thurs - OfficeWe are seeking a dedicated, enthusiastic, and detail-oriented Technical Support Specialist to deliver exceptional technical assistance to a wide array of clients across various sectors.Key Responsibilities:The Technical Support...

  • IT Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Connect Search, LLC Full time

    Position Overview:We are currently seeking a dedicated IT Support Specialist to join our team. This role involves providing essential technical assistance and support to ensure smooth operations within the organization.Key Responsibilities:Manage and resolve help desk tickets, addressing technology-related issues for all staff members.Engage in various...

  • IT Support Specialist

    1 week ago

    Chicago, Illinois, United States Connect Search, LLC Full time

    Position Overview:We are currently seeking a dedicated IT Support Specialist to join our team. This role is essential in ensuring the smooth operation of our technological infrastructure.Key Responsibilities:Manage and resolve help desk ticketing inquiries, providing effective solutions to technical challenges faced by employees.Engage in various...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Delaware Nation Industries Full time

    Position Overview Delaware Nation Industries (DNI) serves as a leading contractor dedicated to providing manpower and support for IT Operations and Maintenance to the Defense Contract Audit Agency (DCAA). Our mission is to ensure that every DCAA employee has dependable support and access to essential network equipment, email systems, and shared drives to...

  • Field Services IT Support Specialist

    1 week ago

    Chicago, Illinois, United States Sky Systems Full time

    Position: Field Services IT Support SpecialistLocation: On-SiteContract Type: Long-term (6 Months + possibility of extension)Working Hours: Mon-Fri 8 am to 5 pmThe Field Services IT Support Specialist will play a crucial role in the installation, configuration, and troubleshooting of various infrastructure hardware and software components. This position is...

  • Dental CAM Sales Support Specialist

    7 hours ago

    Chicago, Illinois, United States Enterprise Recruiting Full time

    Job SummaryWe are seeking a highly skilled and experienced Sales and Technical Support Specialist to join our team at Enterprise Recruiting. As a key member of our sales team, you will be responsible for training and supporting resellers in the sale, service, and use of our CAM technology products and software.Key ResponsibilitiesTraining and Support:...

  • IT Support Specialist

    2 days ago

    Chicago, Illinois, United States Tata Consultancy Services Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of our computer systems and infrastructure.Key ResponsibilitiesCustomer Support: Provide...

  • Technical Support Specialist

    3 months ago

    Chicago, Illinois, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...