Desktop Support Specialist

2 days ago


Chicago, Illinois, United States HUB International Full time
About HUB International

HUB International is a leading insurance and employee benefits broker, providing a wide range of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and more than 17,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

About the Role

The Desktop Engineer is a member of the Desktop Management team and is responsible for the management, operations, and maintenance of all IT hardware for Hub end users, both employees and contractors. The engineer is responsible for managing the ticket queues, working with contracted third-party vendors, working escalations to resolution, and identifying and addressing improvement opportunities.

Key Responsibilities
  • Provide support and troubleshooting for client computing issues and endpoint security related issues as requested
  • Support all aspects of PC deployments
  • Manage the lifecycle of Desktop Management change requests from inception to implementation
  • Analyze problem trends and develop ideas to achieve incident and problem resolution
  • Support the Intune / SCCM Engineers to help test and validate images, task sequences, and change requests
  • Provide input and support to the Field Services personnel
  • Maintain the knowledge base of desktop support processes and support articles
Requirements
  • Minimum of 5 years of experience in desktop support
  • Experience in desktops, laptops, printing, peripherals, and conference room support
  • Windows 10 and 11 experience with enterprise desktop deployments and management
  • Intune and SCCM experience a plus
  • Nexthink experience a plus


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