Desktop Support Specialist

4 days ago


Chicago, Illinois, United States Apex Systems Full time
{"title": "Desktop Support Technician", "description": "Job Summary

Apex Systems is seeking a skilled Desktop Support Technician to provide technical assistance to employees with network infrastructure and internal desktop systems software and hardware. The ideal candidate will have strong customer service skills, be able to communicate technical information to both technical and non-technical personnel, and have experience with desktop systems, workstations, and printers.

Key Responsibilities
  • Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.
  • Perform general maintenance tasks and resolve problems immediately, while more complex issues are identified to a higher level of support.
  • Install, configure, and troubleshoot desktop systems and workstations.
  • Manage queue, complete onsite repairs, manage inventory, and update calls.
  • Communicate highly technical information to both technical and non-technical personnel.
  • May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
Requirements
  • Candidate must maintain good customer focus, meeting deadlines and (SLAs).
  • Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer.
  • 3+ years of experience supporting Desktops, Laptops, and Printers.
  • 3+ years of customer service experience.
  • Great customer service.
  • Preferred, NOT REQUIRED: CompTIA A+, OEM Printer Warranty Certifications, OEM Laptop/Desktop Warranty Certifications, Lexmark Printer experience, Server experience.
What We Offer

Apex Systems is an equal opportunity employer. We offer a competitive hourly rate, weekly pay, and direct deposit. You will also be eligible for benefits through Apex for the contract period, including 401K, medical/health benefits options, and a W2 hourly rate.

", "lang_code": "en"}

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