Customer Care Associate

1 week ago


Lawrenceville, Georgia, United States Arrow Exterminators Full time
Job Overview

Are you ready to embark on a fulfilling career where each day presents new challenges and opportunities? At Arrow Exterminators, we pride ourselves on being more than just a pest management company; we are a close-knit family committed to delivering outstanding service and promoting personal growth.

If you possess a knack for problem-solving and a genuine enthusiasm for customer care, you will thrive in our office as a full-time Customer Service Representative - CSR. Enjoy competitive compensation and exceptional benefits including:

  • Three diverse insurance options
  • 401(k) plan with company matching
  • Health savings account
  • Pet insurance coverage
  • One full week of vacation from the start
  • Nine paid holidays available immediately
  • Life insurance policy

Join us and become part of something remarkable.


ABOUT OUR ORGANIZATION

Established in 1964, we are a privately owned leader in the U.S. pest control industry, redefining the experience of working for a large organization. Our focus on communication and relationship-building highlights our people-centric approach. Our dedication to environmental stewardship and customer satisfaction distinguishes us as we go "Beyond the Call" to safeguard health and property in the most eco-friendly manner possible. As one of the nation's largest firms, we maintain a unique family-oriented culture.

What our team members appreciate most about working with us is our incredibly supportive family environment. Here, you are not just a number; you are a valued member of our community and a vital part of our corporate culture. We provide an extensive and comprehensive training program, whether you are in the field or in the office. Our team members are our top priority. Join us and experience a workplace that values dedication and integrity, where you can flourish and advance.


ROLE RESPONSIBILITIES

In this role, you will start your day prepared to handle any challenges that arise. As a Customer Service Representative - CSR at Arrow Exterminators, you will be the welcoming voice our clients depend on to address their pest-related inquiries and arrange services. Managing calls with confidence, you will utilize your investigative skills to resolve their concerns and provide peace of mind. With an emphasis on efficiency, you will ensure that technicians are fully scheduled and accounts are managed, all while upholding our commitment to excellence in customer service and environmental responsibility.


QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE - CSR

  • Excellent communication skills and a customer-oriented mindset
  • Proficient in Microsoft Office Suite
  • High school diploma or equivalent
  • Ability to maintain a professional appearance and demeanor
  • Willingness to work a minimum of 40 hours per week with occasional overtime as required

Preferred Qualifications:

  • Experience in administrative phone support

Ready to take the next step? In just a few minutes, you could be on your way to joining our team and making a positive impact in the lives of our customers. Simply complete our straightforward initial application to get started.


Arrow Exterminators is a Drug-Free Workplace and conducts Pre-employment Drug Screens and Background Checks on all employees.

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