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Customer Service Representative
2 months ago
Job Summary
The Customer Service Associate is a non-supervisory role responsible for entering and processing orders, ensuring a high level of customer satisfaction. This position is part of the Fortune Brands & Security, Inc. team, which offers a wide spectrum of products designed to satisfy every budget and lifestyle.
Key Responsibilities
- Answer customer inquiries and resolve issues in a timely and professional manner.
- Enter customer orders using designated systems, ensuring accuracy and attention to detail.
- Manage the billing and shipping functions for all completed orders.
- Maintain a working knowledge of company-required computer, software, and other office equipment.
- Ability to travel as business needs require.
Requirements
- Customer focus and orientation, with a strong emphasis on overall customer satisfaction.
- Strong detail orientation and accuracy of work is required.
- Ability to positively interact and communicate with customers, both internal and external.
- Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
- Ability to write reports, business correspondence, and procedural information.
- Ability to effectively present information and respond to inquiries from associates, customers, and the general public.
- Ability to calculate figures and amounts, such as prices, discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
Preferred Qualifications
- Previous related employment experience, preferably in the cabinet industry.
- Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel.
- Experience with multi-tasking and prioritizing in a fast-paced team environment.
Education
High school diploma/GED is minimally required. Higher education and/or business school certifications are preferred.
Equal Employment Opportunity
Fortune Brands & Security, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
