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Sales Associate
2 months ago
Carter's/OshKosh is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. Our company values a close-knit culture, investing in our teams with training and development programs to ensure our employees succeed together.
Job SummaryWe are seeking a Sales Associate - Customer Experience Specialist to join our team. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a positive shopping experience. You will be responsible for welcoming customers, assisting with product styles and features, and resolving customer issues in a timely and professional manner.
Key Responsibilities- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
- Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
- Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
- Execute and expedite point of sale/register transactions
- Complete floor replenishment and shipment as needed
- Articulate current promotional events and the brand loyalty program, including credit, to customers
- Minimize store loss by providing exceptional customer service and maintaining a safe, clean store
- A positive and solutions-oriented mindset
- Demonstrated customer service and engagement skills
- Effective and professional verbal and written communication skills
- The ability to manage multiple tasks at once
- Schedules that fit your life, allowing you to balance work and personal activities
- Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more
- Advance You Program, helping you earn a GED or a bachelor's degree tuition-free or learn English as a second language
- The opportunity to learn and build skills and grow as an individual, with professional and personal development to help shape your career
- Development programs to help you grow in your current role and beyond
Carter's/OshKosh is committed to creating a diverse environment and is proud to be an equal opportunity employer. We value our employees and offer a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.