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Customer Service Associate

2 months ago

Lawrenceville, Georgia, United States Big Dave's Cheesesteaks Lawrenceville Full time

At Big Dave's Cheesesteaks Lawrenceville, we are seeking a friendly and professional Customer Service Associate to join our team.

As the initial point of interaction for our guests, you will warmly welcome and assist customers as they arrive, address their questions, and process their orders for delicious food and beverages.

This role is situated in a fast-paced, high-demand food service setting, and we require an individual who can deliver outstanding customer service consistently. Additional responsibilities include maintaining cleanliness in public areas, packaging orders, and performing cash register reconciliations at the end of your shift.

Key Responsibilities:

  • Verify the cash drawer balance at the beginning and conclusion of each shift.
  • Maintain and tidy the dining, service, and kitchen spaces.
  • Greet customers and assist with inquiries regarding menu selections and ordering procedures.
  • Inform customers of their total bill, process payments, and provide any necessary change.
  • Ensure prompt delivery of all orders to customers.

Required Qualifications:

  • Basic math skills are essential for accurately processing payments and providing correct change.
  • Familiarity with computer systems or experience with point-of-sale (POS) systems and cash handling is preferred.
  • Ability to multitask, prioritize effectively, and manage time well.
  • Previous experience in a cashier position or handling monetary transactions is advantageous.
  • A passion for working with people and demonstrating excellent customer service skills is essential.