Customer Service Representative

4 weeks ago


Denver Colorado, United States Imperial Dade Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Imperial Dade. As an Issue Resolution Representative, you will play a critical role in providing exceptional customer service and resolving issues in a timely and professional manner.

Key Responsibilities
  • Answer customer inquiries and resolve issues in a prompt and friendly manner.
  • Interface with customers through various channels, including phone, email, and in-person.
  • Assist with delivery challenges and customer returns.
  • Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
  • Escalate customer information, problems, and requests to the customer service manager as needed.
Requirements
  • High school diploma or equivalent.
  • 2 years of customer service experience.
  • Proficiency in MS Office and familiarity with using other software.
  • 2 years of data entry experience.
  • Excellent communication skills.
  • An outgoing personality and eagerness to help others.
What We Offer
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A comprehensive training program.


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