Customer Service Representative

1 month ago

Denver, United States Service Logic Full time

** Tolin Mechanical Systems Co**

** Customer Service Representative**

Denver, CO 80239

**Company Overview:**

Service Logic is the nations largest independent HVAC service company with over $400 million in annual sales and 1,800 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic growth of recent acquisitions as well as the base businesses by focusing on increasing the maintenance contract base.

Tolin Mechanical Systems Company (Tolin) was the first HVAC company acquired by Service Logic in 2004. Tolin was originally established in 1948 in Denver, Colorado and including Denver also has 3 other offices in Colorado [Fort Collins, Colorado Springs, Silverthorne], 2 offices in Arizona [Phoenix, Tucson] and an office in the Mid-Atlantic region. Tolins annual sales exceed $70 million and Tolin has approximately 285 employees.

Tolin is proud of the customer-centric team we have built over the years, made up of the most talented engineers, HVAC technicians, sales professionals, operations personnel and our highly qualified financial and administrative team. We provide centralized corporate services to all locations from our corporate headquarters in Denver, CO.

**General Description:**

We have an opening for a **Customer Service Representative** at our **Denver branch**. This positions primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them, including type of coverage, which services are included, and which services are billable.

**Responsibilities for Customer Service Representative include:**

* Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met.

* Daily, weekly, monthly scheduling of Technicians.

* Daily interaction with Customers to meet their needs as well as Service Managers, Field, Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting customer needs.

* Quoting repair work to Customers and follow up procedures.

* Working with A/R Department on current Customer status.

* Providing support with warranty issues.

**Ideal candidates will have the following qualifications** :

* Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred

* Computer literate and technology savvy

* Proficient in Microsoft Suite

* Excellent verbal and written communication skills

* Excellent Customer Service Phone Skills

* Ability to understand technical terminology and mechanical processes

* Key2Act/Great Plains software experience a plus

* Understanding or 3rd party work order systems (Service Chanel, etc.)

* Strong Organizational skills

* Ability to multitask, detail oriented, positive attitude

**Minimum Qualifications:**

* Over 18 years of age

* High School diploma or GED

* Excellent written and verbal communication skills

* Excellent Customer Service phone skills

* Ability to understand technical terminology and mechanical processes

* Computer literate and technology savvy

* Proficient in Microsoft Suite

* Strong organizational skills

* Detail oriented and ability to multi-task

**Compensation & Benefits:**

Average Starting Rate: $17-$18/hr. Combined experience, education, skills and knowledge will be taken into consideration.

* Medical, Dental and Vision Plan

* Life insurance

* Long Term disability

* Flexible Spending Accounts

* 401K Plan

* Profit Sharing based on company performance

* Tuition Reimbursement

* Company cell phone

* Paid Holidays

* PTO

* Professional training and development

Tolin Mechanical Systems will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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