Customer Service Representative

3 weeks ago


Denver Colorado, United States Domino's Corporate Full time
Domino's Corporate Job Description

**Job Summary:**

The Customer Service Representative will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

**Key Responsibilities:**

* Process and verify store orders, add-ons, and pickups using standard process flow and SOPs to ensure store orders are accurate and prepared timely for routing and warehouse loading
* Ensure CSRs adhere to information from WRC related to order processing for product allocations or auto-shipments
* Prepare orders in WMS and prepare pertinent reports for loading and production
* Prepare route packages for drivers
* Coordinate and disseminate corporate, marketing, and other company information to the stores as requested
* Assist with the routing of trucks where applicable
* Ensure understanding of billing, credits, and inventory
* Prepare inter-commissary transactions or special orders as needed on a timely basis
* Be a key player during a Business Continuity event

**Customer Service:**

* Receive and resolve customer requests, concerns, and complaints in a professional and timely manner
* Contact stores to advise them of any changes to routing schedules, weather, production delays, etc.
* Use expertise to build strong, healthy relationships with stores and franchisees and create an open and accessible communication route
* Answer and route departmental calls

**Clerical Support:**

* Maintain filing system for invoices, reports, and other customer-related information
* Maintain a customer contact list
* Update or add new store information in the order management system
* Provide clerical support to other departments as needed
* Assist transportation with routing when necessary

**Credit Process:**

* Process credit requests for the Domino's Pizza stores within policy guidelines
* Research credit requests with appropriate departments
* Ensure credits are coded appropriately and accurately using the most current program
* Ensure customer satisfaction by explaining any denied requests

**Additional Administrative Duties as Assigned:**

* This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed.

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