Customer Service Representative I

3 weeks ago

Denver Colorado, United States Miller International Inc. Full time
About the Role

Miller International, Inc. is seeking a highly skilled Customer Service Representative I to join our team. As a key member of our customer-facing team, you will play a vital role in providing exceptional service to our customers and account managers.

Key Responsibilities
  • Build and maintain strong relationships with customers and account managers through effective communication and 5-star customer service.
  • Maintain a positive work atmosphere by acting and communicating in a professional manner.
  • Support assigned account managers through familiarity with processes and sales reports available in the order management system.
  • Have a solid understanding of products offered by the company and a strong understanding of which products solve each customer challenge.
  • Maintain current knowledge of department standards, systems, and processes.
  • Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information.
  • Direct, coordinate, and process purchase orders from order capture to customer delivery.
  • Verify accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.
  • Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed.
  • Meet department efficiency metrics, personal and team goals, and call handling quotas.
  • Identify interdepartmental dependencies and comply with calendar dates.
  • Work with customer service manager to ensure proper customer service is delivered.
Requirements
  • 1-2 years experience in customer service support or equivalent combinations of education and experience.
  • Ability to read and interpret documents such as processes and operating instructions and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of employees of the organizations.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Solid analytical skills and exposure to standard costing and related accounting concepts.
  • Thorough knowledge of Microsoft Office products.
Benefits

Miller International offers a comprehensive benefits package to ensure the well-being of our employees. This includes medical, dental, vision, and supplemental health benefits, as well as flexible spending and health savings accounts. We also offer basic life and AD&D insurance, supplemental life insurance, and an employee assistance program. Additionally, we provide tuition reimbursement, student debt program, income protection programs for short and long-term disability, and a 401(k) retirement savings program with a company match.

We are committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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