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Customer Service Representative

2 months ago

Denver, Colorado, United States Pilot Freight Service Full time

Job Summary

Pilot Freight Services is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Denver, CO. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Responsibilities:

  • Assist the management team with opening and closing functions, including route assignment, verifying procedures, and auditing the billing process.
  • Answer the main telephone line, using a clear and understandable speaking voice, and routing calls to the appropriate individuals.
  • Provide customers with updates on the status of their delivery, using information from the computer system.
  • Arrange in-home delivery for customers, receiving information, getting directions, and inputting information into the computer.
  • Complete other responsibilities as assigned by a member of the management staff.

Requirements:

  • Flexible work schedule.
  • Positive attitude and ability to work well with others.
  • Good communication skills.
  • Excellent customer service skills.
  • Attention to detail.
  • Computer skills in Word and Excel a plus.

Equal Opportunity Employer: Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates.