Customer Experience Specialist

1 day ago


GondrecourtleChâteau, Grand Est, United States Thomson Reuters Canada Limited Full time

About the Role

In this opportunity as the Customer Experience Analyst, you will:

  • Conduct in-depth analysis of customer feedback and operational data to identify trends and insights that inform business decisions.
  • Support the development and implementation of customer-centric initiatives within Operations and Technology by analyzing data, identifying pain points, and areas of opportunities to improve customer experiences.
  • Collaborate with cross-functional teams to drive business outcomes and enhance the customer experience.

Key Responsibilities

• Analyze customer feedback and operational data to identify trends and insights that inform business decisions.

• Develop and implement data-driven solutions to improve customer experiences.

• Collaborate with cross-functional teams to drive business outcomes and enhance the customer experience.

Requirements

• 1-3 years of relevant experience in customer experience, analytics, or a related field.

• Excellent analytical, organizational, and communication skills.

• Experience working with both quantitative and qualitative information.

• Ability to interpret data to tell a story and drive business outcomes.

What We Offer

• Career growth opportunities to drive projects that have an impact on key business metrics.

• Flexible work arrangements and comprehensive health coverage.

• A program that focuses on making our lives healthier.



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