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Retail Sales Associate

2 months ago

GondrecourtleChâteau, Grand Est, United States ShopHQ Full time
About J.W. Hulme

J.W. Hulme is a renowned luxury leather goods designer and retailer with a rich heritage dating back to 1905. Our commitment to quality manufacturing, attention to detail, and the use of robust, long-lasting materials has earned us a reputation as a trusted brand in the industry.

Job Overview

We are seeking a highly motivated and service-focused Retail Sales Associate to join our team at ShopHQ. As a brand ambassador for J.W. Hulme, you will be responsible for creating an exceptional customer experience, maintaining a clean and well-organized store environment, and providing outstanding customer service daily.

Key Responsibilities
  • Assist customers with premier customer service, answering inquiries and selling products through exceptional product and brand knowledge.
  • Maintain up-to-date documentation of product repair processes and ensure the cleanliness and presentation of the store.
  • Respond to customer inquiries via phone, email, and in-store, and process Point of Sale transactions and assist with in-store/online returns.
  • Merchandise and maintain store displays, assist with inventory input, organization, and tracking, and serve as a resource for customer service, product knowledge, and company history.
  • Communicate and partner with internal teams to ensure seamless execution of overall product information and detail.
Requirements
  • Associates or bachelor's degree preferred.
  • Prior retail experience focused on customer service (1 year minimum).
  • Experience with Shopify is a plus.
  • Ability to establish strong rapport with customers, connect, create, and build relationships with frequent customers.
  • Demonstrate leadership skills, proficiency in Microsoft Office Suite, and ability to multitask.
  • High degree of organizational skill and problem-solving ability, specifically the ability to work as a self-starter.
  • Eager to learn about the many fields of retail business, able to work well independently and in a team setting, articulate, mature, personable, and professional.
  • Punctual, reliable, and honest.
Equal Opportunity Employer

iMedia Brands is an equal opportunity employer committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.