Customer Experience Strategist
20 hours ago
We are seeking a seasoned professional to join our team at The Dignify Solutions LLC as a Customer Experience Consultant. This is an exciting opportunity to leverage your expertise in customer experience strategy consulting and transformation to drive business growth and success.
Key Responsibilities- Business Transformation: Collaborate with our clients to design and implement large-scale business transformation initiatives, focusing on web content, portals, digital marketing, commerce, CRM, and service.
- Consulting and Advisory: Advise leading global manufacturing clients on CRM, sales, and service processes, providing strategic guidance to drive business outcomes.
- Domain Expertise: Execute breakthrough domain consulting engagements, supporting the entire sales cycle from business development to proposal development and pre-sales.
- Technical Guidance: Develop use cases and guide technical teams for POC/solution development, test case designs, and solution certification before handing over to customers.
- Thought Leadership: Publish thought leadership papers based on advisory work, study of industry and technology trends, and participate in leading industry forums.
- Technology Expertise: Possess experience working with key technologies such as Adobe, Sitecore, Salesforce, SAP, Pega, Oracle, and MS Dynamics 365 in sales, CRM, marketing, and service areas.
- Content Management: Have experience in web content management, commerce, CRM, marketing, and service initiatives.
- Consulting and Transformation: Possess experience in consulting and transformation engagements, with knowledge of various content management, marketing, and CRM technologies.
- 14-20 years of experience in the Automotive/Industrial/Manufacturing industry in customer experience strategy consulting and transformation.
- Experience working with key technologies in sales, CRM, marketing, and service areas.
- Strong understanding of business transformation initiatives and customer experience strategy.
- Excellent communication and advisory skills.
- Ability to work with cross-functional teams and drive business outcomes.
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