Customer Experience Representative
1 day ago
We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.
Key Responsibilities- Meet and greet customers in a professional and friendly manner, ensuring a positive first impression.
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
- Offer additional customer assistance by providing directions, maps, local area information, and service information.
- Answer incoming calls for reservations, rate quotes, and general questions, providing information and resolution for customers, other branches, and vendors.
- Place outgoing calls for callback management and miscellaneous calls as assigned.
- Assist in assessing the condition of rental vehicles upon return.
- Notify management of any known customer or vehicle problems.
- Must be at least 18 years of age.
- High School Diploma or G.E.D. required.
- Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
- Valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol-related convictions on driving record within the past 3 years (DUI/DWI).
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Paid time off.
- Consistent full-time 40-hour per week schedule.
- Employee discount.
- Retirement savings plan including 401(k) with matching profit sharing.
- Health Insurance.
- Life Insurance.
- Dental Insurance.
- Vision Insurance.
- Training and development opportunities.
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