Customer Experience Representative

1 day ago


GondrecourtleChâteau, Grand Est, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner, ensuring a positive first impression.
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
  • Offer additional customer assistance by providing directions, maps, local area information, and service information.
  • Answer incoming calls for reservations, rate quotes, and general questions, providing information and resolution for customers, other branches, and vendors.
  • Place outgoing calls for callback management and miscellaneous calls as assigned.
  • Assist in assessing the condition of rental vehicles upon return.
  • Notify management of any known customer or vehicle problems.
Requirements
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
  • Valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol-related convictions on driving record within the past 3 years (DUI/DWI).
  • Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
What We Offer
  • Paid time off.
  • Consistent full-time 40-hour per week schedule.
  • Employee discount.
  • Retirement savings plan including 401(k) with matching profit sharing.
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Training and development opportunities.


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