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Medical Office Coordinator

2 months ago

West Hartford, Connecticut, United States American Family Care Full time

About the Role

Serve as the first point of contact for the medical front office at American Family Care. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.

Key Responsibilities

  • Greet patients with a warm and welcoming smile, ensuring a positive first impression of our practice.
  • Answer phone calls and respond to patient inquiries in a friendly and helpful manner, providing accurate information and resolving issues promptly.
  • Provide patients with initial paperwork and obtain copies of insurance and identification cards, ensuring accurate and timely processing.
  • Register patients, update patient records, and verify insurance accurately and timely, maintaining the highest level of data integrity.
  • Follow company procedures related to workers' compensation and occupational medicine patients, ensuring compliance with regulatory requirements.
  • Determine, collect, and process patient payments and address collection and billing issues, maintaining a high level of customer satisfaction.
  • Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures, ensuring a seamless patient experience.
  • Assist patients with follow-up appointments, and fulfill medical documentation requests, demonstrating a commitment to patient care and satisfaction.
  • Balance daily patient charges (cash, check, credit cards) against system reports, maintaining accurate financial records and ensuring timely reconciliation.
  • Flexibility to cross-train and work in other positions in the clinic, demonstrating a willingness to adapt and grow with our team.

Requirements

  • High School Diploma or GED required.
  • Previous medical office experience preferred, but not required.