Senior Community Engagement Coordinator

2 weeks ago

San Francisco, California, United States Thclinic Full time
Position Overview

The role of the Community Engagement Coordinator is vital in supporting the daily operations of the community outreach initiatives. This position is responsible for overseeing community organizers and ensuring effective communication and training for volunteers.

Key Responsibilities
  • Assist in managing the daily functions of community outreach programs and perform necessary organizing duties.
  • Support and train staff and volunteers involved in community engagement activities.
  • Coordinate schedules for volunteer counselors and manage client interactions effectively.
  • Help organize and facilitate special events, community meetings, and workshops related to tenant rights.
  • Create and distribute multilingual informational materials for community outreach.
  • Update training materials and program curricula as directed by management.
  • Maintain social media accounts for outreach programs under supervision.
  • Build and maintain relationships with community-based organizations and local groups.
  • Address client complaints regarding housing issues through various communication channels.
  • Advocate for clients in tenant-landlord disputes, including drafting correspondence for repair requests.
  • Guide clients in filing petitions and represent them in mediation or arbitration settings.
  • Collaborate with local agencies as necessary to address client needs.
  • Stay informed about housing regulations to effectively advocate for clients.
  • Lead initiatives with other organizations focused on housing and community issues.
  • Provide referrals to clients for additional services offered by community organizations.
  • Ensure compliance with all contractual obligations through proper documentation.
  • Participate in the timely submission of progress reports to funding entities.
  • Respond promptly to inquiries from clients, volunteers, and staff.
  • Attend scheduled meetings and contribute as needed.
  • Assist in organizing outreach materials and resources for programs.
Essential Qualifications
  • Minimum of 1 year of experience in a relevant field.
  • Experience in project management or tenant advocacy.
  • Experience working with volunteers or community leaders.
  • Experience serving low-income populations.
  • Experience in leadership development.
  • Self-motivated with strong initiative.
  • Commitment to social change through community leadership.
  • Proficient in Microsoft Office Suite.
  • Ability to complete documentation accurately and write professional correspondence.
  • Demonstrated problem-solving abilities.
  • Ability to interpret and apply information from manuals and policies.
  • Strong customer service skills.
  • Fluency in English and Spanish, both written and spoken.
  • Adept at managing multiple tasks in a fast-paced environment with attention to detail.
  • Successful completion of background checks and screenings is required.
  • Preferred experience with diverse or formerly homeless populations.
  • Preferred experience in non-profit or public sector environments.
Behavioral Skills & Abilities
  • Exhibit professional behavior aligned with organizational values and service philosophy.
  • Adapt to change while maintaining professionalism and respect.
  • Demonstrate honesty, reliability, and accountability.
  • Establish and maintain effective relationships with clients and colleagues.
  • Exercise discretion in handling sensitive information.
  • Work effectively both independently and as part of a team.
  • Follow instructions thoroughly and seek guidance when necessary.
  • Manage time effectively and arrive punctually for work and meetings.
  • Avoid actions that may lead to conflict or perceived aggression.
  • Take pride in work and fulfill responsibilities diligently and efficiently.

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