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Client Relations Specialist

2 months ago

Clifton, New Jersey, United States Veritiv Full time
Position Overview:

The Customer Experience Professional is tasked with fostering customer loyalty and trust by efficiently managing customer orders, inquiries, and concerns related to the products offered.

This role is essential in sustaining a productive relationship with various clients and sales personnel, leveraging expertise in product knowledge, logistics, production scheduling, and inventory oversight.

Key Responsibilities:

  • Engage with customers via phone or in-person to comprehend their needs and address any issues.
  • Enhance and maintain strong procedural or technical skills through participation in development planning and training sessions.
  • Proactively identify and resolve potential customer challenges, notifying management as necessary.
  • Utilize publicly accessible resources to identify prospective customers.
  • Record and monitor customer data, orders, and follow-up actions in the CRM system to guarantee product availability and timely delivery.
  • Conduct basic merchandising and order processing tasks, including entering customer orders and managing stock replenishment.
  • Complete additional duties as assigned.
  • Draft routine correspondence, reports, and documents for management and customer communication.
  • Provide customers with information regarding products, pricing, inventory status, and production timelines.
  • Suggest process and procedural enhancements based on customer feedback.

Additional Qualifications:

  • Salary Range: $50,000 - $57,300

Experience Required:

A solid understanding of basic procedures or systems (7 to 12 months of experience preferred).


Educational Background:
  • Preferred: College Degree

What We Provide:
  • A vibrant and inclusive workplace culture supported by employee-led resource groups and recognition programs.
  • Comprehensive training and professional development opportunities, including mentorship and career advancement pathways.
  • A collaborative environment focused on creating healthier, safer, and more sustainable communities through responsible operations and innovative solutions.
  • Healthcare benefits, a 401k plan with matching contributions, paid time off, parental leave, tuition reimbursement, and an annual profit-sharing program.

About Veritiv Corporation:

Headquartered in Atlanta, Veritiv is a premier provider of integrated packaging, print, and facility solutions. Our diverse team and global presence enable us to assist businesses in reducing costs, minimizing waste, and enhancing operational efficiencies.