Client Relations Specialist

2 weeks ago


Clifton, New Jersey, United States Veritiv Full time
Position Overview:

The Customer Experience Professional is dedicated to fostering customer loyalty and trust by efficiently managing customer orders, inquiries, and concerns related to our product offerings.

This role is crucial in sustaining a productive relationship with various clients and sales personnel, leveraging expertise in product knowledge, logistics, production scheduling, and inventory oversight.

Key Responsibilities:

  • Engage with customers via phone or in-person to ascertain their needs and address any issues.
  • Enhance and maintain superior procedural or technical skills through participation in training and development initiatives.
  • Proactively identify and resolve potential customer challenges, notifying management as necessary.
  • Utilize publicly accessible resources to identify prospective customers.
  • Document and monitor customer data, orders, and follow-up actions in the CRM system to guarantee product availability and timely delivery.
  • Execute basic merchandising and order placement tasks, including entering customer orders and managing stock replenishment.
  • Carry out additional duties and responsibilities as assigned.
  • Draft routine correspondence, reports, and documents for management and customer communication.
  • Provide customers with information regarding products, pricing, inventory status, and production timelines.
  • Suggest process and procedural improvements based on customer feedback.

Additional Qualifications:

  • Salary Range: $50,000 - $57,300
Experience Requirements:

Minimum of 7 to 12 months of relevant experience with a solid understanding of basic procedures or systems.

Educational Background:
  • Preferred: College Degree
What We Provide:
  • A vibrant and inclusive workplace culture with employee-led resource groups and recognition platforms.
  • Comprehensive training programs, professional development opportunities, and mentorship.
  • A collaborative environment focused on creating healthier, safer, and more sustainable communities through responsible operations and innovative solutions.
  • Healthcare benefits, 401k with matching contributions, paid time off, parental bonding time, tuition reimbursement, and an annual profit-sharing program.
About Veritiv Corporation:

Headquartered in Atlanta, Veritiv is a premier provider of integrated packaging, print, and facility solutions. Our diverse team and global presence enable us to assist businesses in reducing costs, minimizing waste, and enhancing operational efficiencies.



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