Dining Room Manager

1 week ago


Boston, Massachusetts, United States STK Boston Full time
Job Overview

STK Boston is renowned for its innovative approach to Vibe Dining, merging high-energy ambiance with exceptional culinary experiences. We take pride in delivering unforgettable moments for our guests, regardless of the occasion.

Position Summary:

The role of a Maître D' is crucial in fostering a vibrant atmosphere and ensuring seamless operations within our establishment. This position requires a deep understanding of hospitality dynamics and proficiency with reservation management systems, particularly OpenTable. A successful candidate will have prior experience in a leadership capacity, engaging with various Front of House roles.

Key Responsibilities:

  • Oversee and enhance the concierge program.
  • Manage hiring, training, and scheduling for host, coat check, and door staff.
  • Optimize guest flow during service periods.
  • Develop and maintain reservation books to accommodate high guest volumes effectively.
  • Build and sustain strong relationships with hotels and booking agents.
  • Ensure guest information is accurately maintained in our database.
  • Keep all guest-facing information current, including operational details, marketing materials, and menus.
  • Engage with guests through reviews and social media to uphold a positive online reputation.
  • Act as a dependable team member who contributes positively to a dynamic work environment.
  • Open and close the venue as needed, fulfilling floor manager duties.

Qualifications:

  • Minimum of 3 years of relevant professional experience.
  • Strong leadership and management capabilities.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Solid understanding of business operations.
  • Expertise in restaurant management systems.
  • Ability to integrate quickly into a team and be recognized as a leader.
  • Proficient in identifying challenges, developing solutions, and executing tasks effectively.
  • Skilled in delegation with a professional demeanor.
  • Willingness to work extended hours, including late nights.

Benefits:

We offer comprehensive insurance benefits to all full-time and variable benefit-eligible employees, including:

  • Medical
  • Dental
  • Vision
  • Group Life and Disability
  • Group Accident Insurance
  • Group Hospital Indemnity Insurance
  • Group Critical Illness Insurance

Additionally, all employees enjoy:

  • Employee Assistance Program (EAP)
  • Dependent Care Benefit
  • Employee Dining Discounts and/or complimentary meals onsite
  • Traditional and Roth 401K Plan
  • Commuter Benefits
  • Paid time off

We utilize eVerify to confirm U.S. employment eligibility.


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