Room Service Operations Coordinator

1 week ago

Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we are driven by our people. Our team is a diverse group of individuals who strive for excellence, pushing boundaries and treating each other with respect and kindness. Our employees across the globe craft extraordinary experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service. We understand that the key to delivering exceptional guest experiences lies in fostering a world-class employee experience and nurturing a positive company culture.

We believe in recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the same kindness we wish to receive. Whether you work with us, stay with us, or engage with us, our mission is to create lasting impressions that enrich lives. This philosophy stems from our belief that life is more fulfilling when we genuinely connect with those around us.

About the Location:

Situated in the vibrant heart of the Back Bay, our state-of-the-art 61-storey skyscraper, Four Seasons Hotel One Dalton Street, Boston, offers a modern and stylish urban experience. Guests can enjoy a unique blend of chic accommodations, including a stunning Wellness Floor and the acclaimed Japanese izakaya-inspired restaurant, Zuma.

As the third tallest building in Boston, our hotel features 215 spacious guest rooms and suites, each with floor-to-ceiling windows showcasing breathtaking city views. Additional amenities include a luxurious Wellness Floor, exquisite dining options such as One+One and Trifecta, and over 10,000 square feet of dedicated meeting and event space. One Dalton also houses 160 beautifully designed private residences with unobstructed views of the city and beyond.

The Opportunity:

We are excited to invite passionate hospitality professionals to join our Food & Beverage team as a full-time In-Room Dining Coordinator.

Key Responsibilities:

  • Provide exceptional telephone service while accurately gathering information to process guest orders in line with Four Seasons standards, offering detailed descriptions of menu items.
  • Effectively communicate guest orders, including any special requests, to the kitchen using the hotel's point-of-sales system; ensure timely delivery of items to guest rooms.
  • Anticipate guest needs, assess satisfaction, and respond promptly to any concerns or requests.
  • Coordinate the delivery of amenities, ensuring all requests are accurately processed and delivered promptly.
  • Availability to work weekends, nights, and holidays is essential.

Preferred Qualifications and Skills:

  • High School diploma or equivalent experience.
  • At least one year of experience in food service or a related field.
  • Proficiency in speaking, writing, and reading English is required.
  • A positive attitude and a willingness to learn are essential.

Who We Look For:

We seek individuals who embody the Golden Rule, believing in treating others as they wish to be treated. Our ideal candidates are passionate about excellence and bring enthusiasm to every task.

At Four Seasons, we take pride in providing a supportive and inclusive work environment where employees are valued for their dedication and hard work. As part of our team, you will collaborate with some of the brightest minds in the hospitality industry, delivering exceptional service and creating unforgettable experiences for our guests.

If you are looking for a rewarding career in hospitality and are dedicated to providing outstanding service, we would love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Candidates must already have legal authorization to work in the United States.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance for you and your eligible dependents after 30 days.
  • 401(k) Retirement Matching Plan.
  • Opportunity to experience our hotels as a guest through the Employee Travel program.
  • Competitive salaries and incentives.
  • Educational assistance programs and in-house training workshops for all employees.
  • Complimentary Life Insurance.
  • Vacation and Paid Sick Time Off.
  • Complimentary Employee Meals.
  • And much more.

We look forward to receiving your application.

Equal Opportunity Employer: Four Seasons is an Equal Opportunity, Affirmative Action employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.

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