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Head Host
2 months ago
The role of a Maître D is crucial in delivering an exceptional dining experience. This position is responsible for greeting patrons, managing table assignments, and ensuring overall guest satisfaction. As the first point of contact, the Maître D plays a vital role in setting the tone for the dining experience.
Key Responsibilities- Guest Engagement: Provide a warm and welcoming atmosphere by greeting guests with a smile and maintaining eye contact.
- Reservation Management: Handle reservations efficiently, ensuring that guests' preferences are noted and accommodated.
- Dining Room Coordination: Oversee the flow of the dining area, communicating with staff to manage table availability and turnover.
- Special Occasions: Ensure that guests celebrating special events receive exceptional service tailored to their needs.
- Event Promotion: Actively promote in-house events to enhance guest engagement.
- Team Collaboration: Work closely with the restaurant team, fostering a positive environment and adhering to operational standards.
- Guest Relations: Address and resolve any guest complaints with professionalism and care.
- Ambiance Maintenance: Uphold the restaurant's atmosphere by managing lighting, music, and cleanliness.
- Attendance and Uniform Compliance: Follow established protocols regarding attendance and uniform standards.
Benefits Overview
Zuma offers a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement within our global locations. Enjoy daily family meals and significant dining discounts, along with a referral bonus program.
