Restaurant Host

1 week ago


Boston, Massachusetts, United States Zuma - Boston Full time
Job Overview

The role of a Maître D is crucial in creating a welcoming atmosphere for guests. As the first point of contact, the Maître D plays a vital role in ensuring that patrons feel valued and well-cared for from the moment they arrive.

Key Responsibilities
  • Guest Engagement: Greet guests warmly, making eye contact and maintaining a friendly demeanor to enhance their dining experience.
  • Reservation Management: Efficiently handle reservations, ensuring that guests are seated promptly and that their preferences are noted.
  • Dining Room Coordination: Oversee the flow of the dining area, communicating effectively with staff to manage seating and timing for reservations.
  • Special Occasions: Recognize and accommodate guests celebrating special events, ensuring a memorable experience.
  • Promotional Activities: Actively promote in-house events and offerings to enhance guest engagement.
  • Team Collaboration: Work closely with the restaurant team, fostering a positive environment and adhering to established protocols.
  • Ambiance Maintenance: Ensure the restaurant's atmosphere is inviting, managing elements such as lighting and cleanliness.
  • Communication: Maintain open lines of communication with both front-of-house and back-of-house staff to guarantee guest satisfaction.
Qualifications

The ideal candidate will possess excellent interpersonal skills, a keen sense of hospitality, and the ability to multitask in a fast-paced environment. A passion for providing exceptional service is essential.


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