Carside To-Go Specialist

3 days ago


Boston, Massachusetts, United States Potomac Family Dining Group Full time
Job Summary:

We are seeking a highly motivated and customer-focused To-Go Order Specialist to join our team at Potomac Family Dining Group. As a To-Go Order Specialist, you will be responsible for delivering exceptional food and beverage service to our To-Go order guests, ensuring a seamless and satisfying experience.

Key Responsibilities:
  • Take To-Go Orders: Receive and process To-Go orders via phone, mobile app, or online, ensuring accuracy and efficiency.
  • Deliver Food and Beverages: Safely transport food and drinks to guests' cars using Applebee's Carside Service, maintaining a high level of quality and presentation.
  • Provide Excellent Guest Service: Greet guests, answer questions, and make recommendations regarding food and drink selection, adhering to the Carside script.
  • Communicate Effectively: Interact verbally with guests, creating a friendly and upbeat atmosphere, and relay orders to the service bar and kitchen via point-of-sale computerized register.
  • Anticipate Guest Needs: Observe guests and respond to additional requests, ensuring their needs are met and exceeded.
  • Process Payments: Present guest checks, accept payment, and make correct change or complete proper charge card transactions.
  • Maintain Quality Standards: Complete all plate presentations according to To-Go recipes and plate presentation guidelines, ensuring food quality, temperature, and garnish.
  • Participate in Cleaning and Maintenance: Assist in cleaning, clearing, stocking, organizing, and resetting of Carside/To-Go areas, maintaining a clean and safe environment.
  • Support Front-of-House Operations: Participate in general Front of House maintenance functions, including maintaining restrooms, light cleaning, and setting up the expo line.
Requirements:
  • Customer Service Orientation: Friendly and engaging demeanor, with a focus on delivering exceptional guest service.
  • Age and Experience: 18+ years old, with prior restaurant service experience preferred.
  • Communication Skills: Reading, writing, basic math, and verbal communication skills required.
  • Transportation: Reliable transportation required.
  • Education: High School Degree or GED preferred.
  • Teamwork and Adaptability: Ability to build relationships, work as a team player, and follow manager instructions and guidance.
Working Conditions:

Subject to wet floors and loud noises, outdoor conditions, and fast-paced environments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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