Dining Experience Specialist

7 days ago


Boston, Massachusetts, United States Tavistock Restaurant Collection Full time

Job Summary

The Server is a key member of our team at Tavistock Restaurant Collection, responsible for delivering exceptional dining experiences to our guests. As a Server, you will be the face of our restaurant, providing genuine hospitality and creating memorable connections with our guests.

Key Responsibilities

  • Deliver outstanding service to guests, ensuring their needs are met and exceeded
  • Contribute to a positive and productive team environment, working collaboratively with colleagues to achieve our goals
  • Communicate effectively with guests and team members, ensuring seamless service and resolving any issues that may arise
  • Determine guests' needs and make recommendations to enhance their dining experience
  • Execute beverage tray service, answering guest questions about food and beverage offerings
  • Adhere to all alcohol awareness procedures, ensuring responsible service and compliance with regulations
  • Handle guest complaints professionally, escalating issues to management as needed
  • Process payments and handle cash accurately, maintaining a high level of professionalism
  • Communicate with managers and hosts regarding table availability and key updates
  • Follow up with guests to ensure great guest satisfaction and gather feedback for improvement
  • Maintain a high level of cleanliness and sanitation, adhering to our high standards
  • Demonstrate a professional and gracious demeanor at all times, representing our brand and values
  • Perform all opening, running, and closing duties accurately, ensuring seamless service and maintaining our high standards

Requirements

  • Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities
  • Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
  • Communication – Listens to others and communicates in an effective manner
  • Confidence – A matured and justified self-belief in one's ability to do the job
  • Customer Focus – Builds and maintains customer satisfaction with the services offered by Tavistock Restaurant Collection
  • Initiative – Recognizes situations that warrant initiative and moves forward without hesitation
  • Problem Solving – Resolves difficult or complicated challenges
  • Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Qualifications

  • Education: High School; able to communicate (speak, read, and write) in English
  • Experience: Previous hospitality experience is preferred
  • Computer Skills: Experience using a Point of Sale (POS) system
  • Certificates & Licenses: N/A
  • Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time


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