Dining Experience Specialist
7 days ago
Job Summary
The Server is a key member of our team at Tavistock Restaurant Collection, responsible for delivering exceptional dining experiences to our guests. As a Server, you will be the face of our restaurant, providing genuine hospitality and creating memorable connections with our guests.
Key Responsibilities
- Deliver outstanding service to guests, ensuring their needs are met and exceeded
- Contribute to a positive and productive team environment, working collaboratively with colleagues to achieve our goals
- Communicate effectively with guests and team members, ensuring seamless service and resolving any issues that may arise
- Determine guests' needs and make recommendations to enhance their dining experience
- Execute beverage tray service, answering guest questions about food and beverage offerings
- Adhere to all alcohol awareness procedures, ensuring responsible service and compliance with regulations
- Handle guest complaints professionally, escalating issues to management as needed
- Process payments and handle cash accurately, maintaining a high level of professionalism
- Communicate with managers and hosts regarding table availability and key updates
- Follow up with guests to ensure great guest satisfaction and gather feedback for improvement
- Maintain a high level of cleanliness and sanitation, adhering to our high standards
- Demonstrate a professional and gracious demeanor at all times, representing our brand and values
- Perform all opening, running, and closing duties accurately, ensuring seamless service and maintaining our high standards
Requirements
- Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities
- Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
- Communication – Listens to others and communicates in an effective manner
- Confidence – A matured and justified self-belief in one's ability to do the job
- Customer Focus – Builds and maintains customer satisfaction with the services offered by Tavistock Restaurant Collection
- Initiative – Recognizes situations that warrant initiative and moves forward without hesitation
- Problem Solving – Resolves difficult or complicated challenges
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Qualifications
- Education: High School; able to communicate (speak, read, and write) in English
- Experience: Previous hospitality experience is preferred
- Computer Skills: Experience using a Point of Sale (POS) system
- Certificates & Licenses: N/A
- Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time
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