Office Supervisor

5 days ago


Charlottesville, Virginia, United States Haverty Full time
Job Summary

We are seeking a highly organized and customer-focused Office Supervisor to join our team at Havertys. As a key member of our retail operations team, you will be responsible for supervising the Guest Service Office and ensuring seamless customer experiences.

Key Responsibilities
  • Supervise and Manage Guest Service Office
  • Process customer sales and transactions, and ensure accurate payment processing
  • Answer incoming calls, distribute calls/messages, and manage store voicemail
  • Handle customer complaints and initiate follow-up on existing customer service tickets
  • Complete daily opening and closing procedure checklists
  • Maintain office supplies and equipment
  • Perform regular audits of store operations
  • May assist with inventory management and AP functions
Additional Responsibilities
  • Human Resources and Payroll Support
  • Process I9 verifications and maintain employee time records
  • Assist with hiring, performance reviews, and discipline for Office Assistants
  • May be responsible for new employee orientations and HR poster maintenance
  • Responsible for ensuring OSHA logs and postings are current
Requirements
  • High school diploma or equivalent required; one to three years of related experience preferred
  • One year of experience in an office environment and customer service role preferred
  • Microsoft Word, Excel, and O365 experience preferred
  • Strong math skills and excellent communication and customer service skills
  • Ability to multi-task and work independently


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