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Beverage Operations Supervisor

2 months ago

Charlottesville, Virginia, United States The Boar's Head Resort Full time
Job Overview

Position Summary:

The Beverage Manager is the key authority responsible for the strategic planning and management of beverage procurement and service. This role involves overseeing the selection, acquisition, and inventory management of beverages across various resort outlets. Responsibilities include monitoring stock levels, placing orders with vendors, and maintaining accurate financial records.

In this capacity, you will collaborate with the culinary team to ensure that beverage offerings are aligned with the dining experience, adhering to health and safety regulations while providing exceptional service.


Work Environment:

Work will be conducted in various resort outlets, including dining rooms and event spaces, as well as administrative areas.


Key Responsibilities:

  • Ensure a comprehensive inventory of alcoholic and non-alcoholic beverages is maintained.
  • Develop and nurture relationships with local suppliers to enhance beverage offerings.
  • Possess in-depth knowledge of local alcohol laws and responsible service practices.
  • Oversee all facets of the beverage department, including selection, procurement, preparation, and service.
  • Manage beverage inventory effectively, train staff, and design a beverage menu that reflects customer preferences.
  • Enhance the overall guest experience and contribute to the financial success of the resort.
  • Continuously seek improvements in the beverage program while ensuring cost efficiency and regulatory compliance.
  • Source and purchase beverages from reliable suppliers.
  • Monitor inventory to minimize waste and control costs.
  • Ensure that service areas are clean and well-stocked.
  • Develop and update the beverage menu, ensuring a diverse selection.
  • Work closely with the culinary team to create harmonious food and beverage pairings.
  • Maintain documentation for drink recipes, including preparation instructions and cost analysis.
  • Analyze sales trends to adjust inventory and pricing strategies.
  • Provide ongoing training to staff on beverage preparation and customer service.
  • Ensure the quality and consistency of all beverages served.
  • Address customer feedback regarding beverages in a timely manner.
  • Maintain a safe and organized beverage service area.
  • Engage with guests to gather feedback and implement improvements.
  • Collaborate on special events and promotional activities.

Service Standards:

  • Maintain a calm and clear communication style with guests.
  • Ensure all staff are well-groomed and in appropriate attire.
  • Provide prompt and courteous service, addressing guest needs proactively.
  • Empower staff to resolve guest issues immediately.

Qualifications:

Essential:

  • Bachelor's Degree in Hospitality Management or related field.
  • 2-5 years of experience in a beverage management role within a high-volume establishment.
  • Strong understanding of various cuisines and service styles.
  • Ability to analyze financial statements and budgets effectively.
  • Excellent leadership and communication skills.
  • Proficient in Microsoft Office and other relevant software.
  • Valid driver's license.
  • Willingness to work flexible hours, including evenings and weekends.

Safety Responsibilities:

All employees must adhere to safety protocols, utilize appropriate safety equipment, and report unsafe conditions to supervisors.


Commitment to Guest Service:

All associates are responsible for fostering an environment of hospitality through their daily actions, contributing to the resort's reputation for exceptional service.