Airport Guest Experience Specialist

7 days ago


Dallas, Texas, United States PriceSenz Full time
Job Title: Guest Experience Associate

Location: DFW Airport, TX

Pay rate: $15/hr W2 (Without Benefits)

Job Summary:

The Guest Experience Associate plays a vital role in ensuring a positive experience for airport guests by providing exceptional customer service and assistance. This role involves greeting and directing passengers, monitoring ground transportation operations, and ensuring compliance with airport regulations.

Key Responsibilities:

  • Greeting and Direction: Greet airport guests and provide directions to parking areas, terminal gates, and other facilities.
  • Information and Assistance: Answer questions and offer information to passengers regarding airport services and amenities.
  • Ground Transportation Oversight: Observe passenger loading areas to oversee commercial operations, including the loading of passengers and baggage into vehicles.
  • Regulatory Compliance: Monitor ground transportation activities to ensure adherence to the airport's Code of Rules and Regulations.
  • Emergency Response: Report any illegal ground transportation activities or emergency situations to the supervisor and Department of Public Safety (DPS).
  • Physical Demands: Work outdoors for extended periods in varying weather conditions, including exposure to dust, vehicle emissions, fumes, and noise.
  • Physical Abilities: Stand and walk for prolonged periods while performing duties.
  • Customer Interaction: Engage frequently with airport guests to deliver world-class service.

Qualifications:

  • Customer Service Experience: At least one year of customer service experience.
  • Communication Skills: Ability to communicate clearly via two-way radio, telephone, and face-to-face in English.
  • Instruction Understanding: Quickly understand written and oral instructions and work well with minimal supervision.
  • Education: High school diploma or equivalent.

Skills and Abilities:

  • Interpersonal Skills: Strong interpersonal and communication skills.
  • Problem-Solving: Excellent problem-solving abilities.
  • Teamwork: Ability to work independently and as part of a team.
  • Reliability: High level of reliability and professionalism.
  • Physical Stamina: Physical stamina to perform duties effectively in an outdoor environment.

Equal Opportunity Employer: PriceSenz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, or disability.



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