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Guest Experience Specialist

2 months ago

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Job Summary:



Unity in Diversity



Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country's preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.



Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.



The Role:



The Foundation Room Host is responsible for meeting, greeting and seating all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house.



Key Responsibilities:

  • Greet all guests promptly and courteously in a professional manner
  • Control the flow of guests coming into the restaurant and those who are waiting for a table
  • Obtain guests' name, number in party, physical description, arrival times and any needs for children when applicable
  • Anticipate and respond to guest needs (guest satisfaction)
  • Direct guest to appropriate location to wait when on a wait
  • Estimate and quote accurate wait times for tables
  • Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
  • Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
  • Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
  • Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed
  • Pick up guest lists for any special events
  • Handle concert tickets and signature sheet
  • Obtain Production sheet for current night
  • Obtain current member and spouse lists
  • Check foundation membership card and photo ID
  • Adherent to HOB dress code policy of the foundation lounge
  • Hand out wrist band and/or opera box passes
  • Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
  • Knowledge of House of Blues related art, music, and history
  • Adhere to the HOB Hospitality Zone
  • Communicate with other support departments
  • Maintain a clean and organized host area throughout the shift
  • Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
  • Maintain line of sight/atmosphere control by circulating through work area throughout shift
  • Maintain House of Blues safety and sanitation standards
  • Assist other departments as needed



Requirements:

  • Minimum-Maximum years of experience range
  • Specific technical qualifications required
  • Specific education, credentials or certifications required or preferred
  • Required or preferred job type background
  • Required or preferred industry information
  • Additional hard skill requirements – communication, analysis, strategy, organization, etc.



Working at House of Blues:



At House of Blues, we are committed to creating a welcoming and inclusive environment for all our guests. As a member of our team, you will have the opportunity to work with a diverse group of people who share our passion for music and entertainment. We offer a dynamic and fast-paced work environment that is perfect for individuals who are looking for a challenge and are eager to learn and grow.



Equal Employment Opportunity:



Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.