Guest Services Specialist

1 week ago


Dallas, Texas, United States The Guild Full time

Guest Services Specialist - Dallas, TX

Your Role

The Guild is assembling a dedicated team of Guest Services Specialists in Dallas, focused on delivering exceptional experiences that truly impress our visitors. Reporting to the Dallas Assistant General Manager, our ideal candidate will be knowledgeable about local attractions and events, providing insights that enhance our guests' stays. Your local expertise will position us as the top choice for travelers seeking unforgettable experiences.

What You'll Do

Ensure guests enjoy remarkable experiences by offering tailored recommendations that align with their interests and accommodating special requests whenever feasible.

Act as the primary point of contact for guests throughout their stay, working collaboratively with The Guild team to address any issues that may arise.

Promote The Guild as a distinguished boutique hotel by embodying our brand values and delivering the highest standard of hospitality.

What You'll Bring

Local Knowledge - You stay informed about Dallas happenings, build relationships with local businesses, and leverage your unique insights to recommend extraordinary experiences that create lasting memories for our guests.

Active Listener - You can take a small detail or casual remark and transform it into a memorable experience.

Proactive Problem Solver - You recognize that travel can be challenging and think ahead to avert issues before they arise or turn a guest's difficult day into a cherished memory.

2+ years of experience in a customer-facing position.

Bonus Points

You are a local resident.

You have a passion for food.

You are bilingual.

Job Perks

Comprehensive insurance coverage (health, dental, vision).

Monthly mobile phone allowance.

Paid time off, up to 15 days annually.

Discounted stays at our well-appointed suites.



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