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Hotel Guest Experience Specialist

2 months ago

Dallas, Texas, United States Seva Hospitality Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Seva Hospitality Inc. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of accuracy in all financial transactions.

Key Responsibilities
  • Guest Service: Greet guests in a friendly and professional manner, ensuring a warm and welcoming experience.
  • Check-in and Check-out: Process guest arrivals and departures efficiently, ensuring all necessary documentation is completed accurately.
  • Cash Handling: Manage cash transactions at the front desk, maintaining a high level of accuracy and attention to detail.
  • Communication: Respond to guest inquiries and requests in a timely and professional manner, providing solutions to any issues that may arise.
  • Team Collaboration: Work closely with other departments to ensure seamless communication and a high level of guest satisfaction.
Requirements
  • Availability: Must be available to work a variety of shifts, including weekends and holidays.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and team members.
  • Attention to Detail: High level of accuracy and attention to detail, with the ability to maintain a high level of productivity in a fast-paced environment.
  • Teamwork: Ability to work collaboratively as part of a team, providing support and assistance as needed.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including health, dental, and vision insurance.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.