Reservations Coordinator

2 weeks ago


Miami, Florida, United States Mr C Coconut Grove Full time
Job Summary

We are seeking a highly skilled and organized Reservations Agent to join our team at Mr. C Coconut Grove. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences through efficient reservation management and exceptional customer service.

Key Responsibilities
  • Manage reservation hotlines and respond to guest inquiries in a timely and professional manner
  • Create, update, and maintain accurate reservation records in accordance with hotel policies and procedures
  • Process credit card payments and authorizations, as well as handle amendments and cancellations
  • Communicate with guests regarding room availability, rates, and special requests
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
  • Maintain a high level of product knowledge and stay up-to-date on hotel promotions and services
  • Provide exceptional customer service and respond to guest feedback in a professional and courteous manner
Requirements and Skills
  • Previous experience in reservations or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • High school diploma or equivalent required
  • Ability to work a variety of shifts, including evenings and weekends
About Us

Mr. C Coconut Grove is a luxurious hotel located in the heart of Coconut Grove, offering stunning views of Biscayne Bay and the surrounding area. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.

We offer a competitive salary, great benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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