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Food and Beverage Reservations Coordinator

2 months ago

Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time
Job Title: Food and Beverage Reservations Specialist

The Faena Culture is a vibrant and dynamic environment that combines authentic hospitality with world-class amenities. As a Food and Beverage Reservations Specialist, you will play a key role in delivering exceptional guest experiences and ensuring seamless operations in our restaurants and venues.

Job Overview

Provide prompt, courteous, and efficient handling of all requests for Food and Beverage reservations, changes, cancellations, and information from our various venues. Utilize your excellent communication skills to resolve guest complaints and ensure guest satisfaction.

Duties and Responsibilities
  • Maintain complete knowledge of departmental policies, service procedures, and standards.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Access all functions of the computer system.
  • Maintain complete knowledge of seat numbers, venue room capacity, hours of operation, and availability.
  • Process all food and beverage reservation requests, changes, and cancellations received by phone, fax, mail, internally, and through corporate reservations centers or travel agencies.
  • Accommodate special requests and designate such in the system.
  • Access guest history records to best service guests and maintain accurate information in guest history files.
  • Verify availability, suggest alternate dates for sold-out dates, and explain guarantee and cancellation policies to callers.
  • Input correct information into proper fields to inform other departments of pertinent information.
  • Document all information for manual reservations on designated forms and input all manual reservations into the system.
  • Create individual files and group masters with designated information for each reservation or group dining reservations.
  • Input group lists, review group resumes, and convey all pertinent information in the system to appropriate personnel.
  • Monitor and maintain wait lists daily and process requests for mailing brochures, correspondence, and package information.
  • Compile and maintain information for daily, weekly, and monthly reports.