Reservations Coordinator

6 days ago


Miami Beach, Florida, United States Think Hospitality Full time
Reservations Agent Job Description

Job Summary:

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Think Hospitality. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring seamless reservation experiences, and driving revenue growth.

Key Responsibilities:

  • Process reservations in a timely and efficient manner, ensuring accurate and up-to-date information.
  • Respond to guest inquiries in a friendly and courteous manner, providing clear and concise information.
  • Collaborate with other departments, such as Sales and Groups, to resolve reservation-related issues.
  • Update guest profiles with preferences, previous stay comments, and other relevant information.
  • Flag guests with special inquiries, traveling on special occasions, or VIPs, and communicate special needs with Front Office.
  • Prepare reports as required and assist with PBX duties as needed.

Requirements:

  • Excellent communication, interpersonal, and organizational skills.
  • Ability to carry 10 lbs.
  • Commitment to superior customer service and excellent customer service skills.
  • Consistent record of meeting sales, customer service, and operations objectives.
  • Proven ability to influence a team and achieve results.
  • Flexibility and creative problem-solving ability.
  • Strong initiative and self-motivation.
  • Fluency in job-related English both verbal and non-verbal.
  • Ability to handle pressure and work in a fast-paced environment.
  • Excellent management and leadership skills.
  • Availability to work days, evenings, and weekends as necessary.

What We Offer:

At Think Hospitality, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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