Reservations Coordinator
6 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Think Hospitality. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring seamless reservation experiences, and driving revenue growth.
Key Responsibilities:
- Process reservations in a timely and efficient manner, ensuring accurate and up-to-date information.
- Respond to guest inquiries in a friendly and courteous manner, providing clear and concise information.
- Collaborate with other departments, such as Sales and Groups, to resolve reservation-related issues.
- Update guest profiles with preferences, previous stay comments, and other relevant information.
- Flag guests with special inquiries, traveling on special occasions, or VIPs, and communicate special needs with Front Office.
- Prepare reports as required and assist with PBX duties as needed.
Requirements:
- Excellent communication, interpersonal, and organizational skills.
- Ability to carry 10 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Consistent record of meeting sales, customer service, and operations objectives.
- Proven ability to influence a team and achieve results.
- Flexibility and creative problem-solving ability.
- Strong initiative and self-motivation.
- Fluency in job-related English both verbal and non-verbal.
- Ability to handle pressure and work in a fast-paced environment.
- Excellent management and leadership skills.
- Availability to work days, evenings, and weekends as necessary.
What We Offer:
At Think Hospitality, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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