Food and Beverage Reservations Coordinator

5 days ago


Miami Beach, Florida, United States Faena Hotels and Residences LLC Full time
{"Job Title": "Food and Beverage Reservations Specialist", "Job Overview": "At Faena Hotels and Residences LLC, we are seeking a skilled Food and Beverage Reservations Specialist to join our team. This role is responsible for providing exceptional service to our guests by handling all requests for food and beverage reservations, changes, cancellations, and information from our various venues.", "Key Responsibilities": "
  • Provide prompt and courteous handling of all food and beverage reservation requests, changes, and cancellations.
  • Maintain complete knowledge of our venues, including seat numbers, room capacity, hours of operation, and availability.
  • Stay up-to-date on special events, promotions, and menu offerings.
  • Process all food and beverage reservation requests, changes, and cancellations received by phone, fax, email, or internally.
  • Accommodate special requests and designate such in our system.
  • Access guest history records to best service guests and maintain accurate information in guest history files.
  • Verify availability and suggest alternate dates for sold-out dates.
  • Explain guarantee and cancellation policies to callers and assign confirmation/cancellation numbers.
  • Verify all reservation information with callers to ensure accuracy.
  • Input correct information into our system to inform other departments of pertinent information.
  • Document all information for manual reservations on designated forms.
  • Input all manual reservations into our system.
  • Create individual files and group masters with designated information for each reservation or group dining reservations.
  • Input group lists and review group resumes to convey pertinent information to appropriate personnel.
  • Monitor and maintain wait lists daily.
  • Process requests for mailing brochures, correspondence, and package information.
  • Compile and maintain information for daily, weekly, and monthly reports.
  • Review status of assignments and any follow-up action with on-coming agents.
", "Requirements": "
  • High school diploma or equivalent required.
  • 1-2 years of experience in food and beverage reservations or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of computer systems and software.
  • Ability to maintain confidentiality and handle sensitive information.
", "What We Offer": "
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
", "How to Apply": "If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest service, please submit your application, including your resume and a cover letter, to [insert contact information]."}

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