Guest Services Coordinator

3 days ago


Tucson, Arizona, United States Loews Ventana Canyon Resort Full time

The Guest Services Coordinator is a critical role within our Front Office team at the Loews Ventana Canyon Resort. As a Guest Services Coordinator, you will be responsible for delivering exceptional customer service, ensuring that every guest has a memorable experience during their stay with us.

About the Position

The successful candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. They will be responsible for registering guests, assigning rooms, and coordinating with other departments to satisfy guest requests.

Key Responsibilities
  • Welcome and register guests in a friendly, professional, and efficient manner
  • Obtain necessary credit and payment information from guests
  • Provide check cashing and foreign currency conversion for hotel guests
  • Coordinate with other hotel departments to satisfy guest requests
  • Provide detailed information about hotel facilities and operating hours
Requirements
  • Associate's degree or higher in hospitality or a related field
  • 1-2 years of customer service experience preferred
  • Ability to work a flexible schedule, including weekends and holidays
Salary and Benefits

The salary for this position is approximately $45,000 per year, plus benefits, including health insurance, paid time off, and a 401(k) plan.



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