Part-Time Guest Services Associate
3 weeks ago
This Part-Time Guest Services Agent role at the Studio 6 & Motel 6 Tucson North is an excellent opportunity for individuals who enjoy working with people and providing exceptional customer service. As a key member of our team, you will play a crucial role in ensuring a positive experience for our guests.
Responsibilities:- Registration and room assignment for guests
- Confirmation of phone and online reservations
- Guest need, request, and complaint resolution
- Prompt payment collection from guests
- Accurate record-keeping of occupied rooms and guests
- Effective communication with designated departments
- Previous experience in customer-facing roles
- Excellent interpersonal and communication skills
- Strong organizational abilities
- Ability to maintain confidentiality and professionalism
- Friendly greeting and interaction with guests
- Efficient processing of guest check-ins and check-outs
- Guest information collection, room assignment, and key activation
- Payment collection for room charges and other fees
- Phone answering and call routing to relevant personnel
- Email checking and sending related to guest inquiries
- Reservation making and confirmation
- Workspace maintenance and organization
- Amenity and service information provision to guests
- Accommodation and availability updates
- Staff communication and collaboration
- Local recommendations for dining, attractions, and activities
- Customer issue resolution
- Issue notification to management
- Message delivery to guests
- Persistent friendliness and approachability
- Administrative tasks as required
Salary Estimate: $28,500 per year
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Part-Time Guest Services Representative
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