Part-Time Guest Services Associate

3 weeks ago


Tucson, Arizona, United States Studio 6 & Motel 6 Tucson North Full time
About the Job:

This Part-Time Guest Services Agent role at the Studio 6 & Motel 6 Tucson North is an excellent opportunity for individuals who enjoy working with people and providing exceptional customer service. As a key member of our team, you will play a crucial role in ensuring a positive experience for our guests.

Responsibilities:
  • Registration and room assignment for guests
  • Confirmation of phone and online reservations
  • Guest need, request, and complaint resolution
  • Prompt payment collection from guests
  • Accurate record-keeping of occupied rooms and guests
  • Effective communication with designated departments
Requirements:
  • Previous experience in customer-facing roles
  • Excellent interpersonal and communication skills
  • Strong organizational abilities
  • Ability to maintain confidentiality and professionalism
Essential Responsibilities:
  • Friendly greeting and interaction with guests
  • Efficient processing of guest check-ins and check-outs
  • Guest information collection, room assignment, and key activation
  • Payment collection for room charges and other fees
  • Phone answering and call routing to relevant personnel
  • Email checking and sending related to guest inquiries
  • Reservation making and confirmation
  • Workspace maintenance and organization
  • Amenity and service information provision to guests
  • Accommodation and availability updates
  • Staff communication and collaboration
  • Local recommendations for dining, attractions, and activities
  • Customer issue resolution
  • Issue notification to management
  • Message delivery to guests
  • Persistent friendliness and approachability
  • Administrative tasks as required

Salary Estimate: $28,500 per year



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