Hotel Guest Services Agent

3 days ago


Tucson, Arizona, United States Texas Western Hospitality Group Full time

Job Description

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As a Hotel Guest Services Agent, you will be the face of our company and play a critical role in delivering exceptional customer experiences to our guests. You will be responsible for providing transportation services to and from the airport or other locations, assisting guests with luggage, and responding promptly to their requests and complaints.

Responsibilities

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  • Transport guests to and from the airport or other locations in a safe and timely manner.
  • Assist guests with luggage and other items, and provide them with directions and information about local attractions and events.
  • Perform houseman and security duties, including securing and tagging baggage, and transporting items to and from the airport or hotel.
  • Respond promptly to guest requests and complaints, and ensure that their needs are met.

Requirements

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  • A valid driver's license and a clean driving record.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required.

Compensation

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$48,000 - $58,000 per year, depending on experience.

Benefits

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Competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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