Guest Services Director
6 days ago
Job Summary:
As a Sales Manager at The Westin La Paloma Resort & Spa, you will oversee the Front Office operations, ensuring efficiency and effectiveness in delivering excellent guest services. This includes implementing company and franchise programs, preparing forecasts, and reports, and assisting in developing the Rooms Division budget.
Key Responsibilities:- Manage the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures.
- Implement company and franchise programs, prepare forecasts, and reports, and assist in developing the Rooms Division budget.
- Monitor and maintain front office systems and equipment to ensure optimal performance.
- Train entry-level associates and supervisors, and develop controls for expense management.
- Utilize labor management tools to schedule and control labor costs, interview, hire, train, and develop staff members.
Requirements:
- Minimum 1 year of front desk experience.
- High School diploma or equivalent required.
- Hotel experience preferred.
- Proficient with PMS system and computer literacy a must.
- Able to handle cash and credit transactions.
Estimated Salary:$45,000 - $60,000 per year
Benefits:We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Vacation, Sick, and Holiday programs are available for rejuvenation. For financial wellness, we provide Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. A 401(k) Savings Plan with matching funds, and discounts through 'YouDecide' and Hotel Room Discount programs provide additional incentives.
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