Guest Services Director

6 days ago


Tucson, Arizona, United States The Westin La Paloma Resort & Spa Full time
About Our Team: At The Westin La Paloma Resort & Spa, we value excellence, innovation, and teamwork. As a Sales Manager, you will be part of a dynamic team that strives to deliver exceptional customer experiences, maintain high-quality standards, and meet/exceed financial objectives. If you possess strong leadership skills, attention to detail, and a passion for delivering outstanding guest service, we encourage you to apply for this challenging and rewarding role.

Job Summary:

As a Sales Manager at The Westin La Paloma Resort & Spa, you will oversee the Front Office operations, ensuring efficiency and effectiveness in delivering excellent guest services. This includes implementing company and franchise programs, preparing forecasts, and reports, and assisting in developing the Rooms Division budget.

Key Responsibilities:
  • Manage the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures.
  • Implement company and franchise programs, prepare forecasts, and reports, and assist in developing the Rooms Division budget.
  • Monitor and maintain front office systems and equipment to ensure optimal performance.
  • Train entry-level associates and supervisors, and develop controls for expense management.
  • Utilize labor management tools to schedule and control labor costs, interview, hire, train, and develop staff members.


Requirements:
  • Minimum 1 year of front desk experience.
  • High School diploma or equivalent required.
  • Hotel experience preferred.
  • Proficient with PMS system and computer literacy a must.
  • Able to handle cash and credit transactions.


Estimated Salary:$45,000 - $60,000 per year

Benefits:We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed. Vacation, Sick, and Holiday programs are available for rejuvenation. For financial wellness, we provide Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. A 401(k) Savings Plan with matching funds, and discounts through 'YouDecide' and Hotel Room Discount programs provide additional incentives.

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