Guest Experience Manager
4 days ago
We are seeking a highly motivated and dynamic Front Office Manager to lead our front office team at the 250-room Tucson Marriott University Park property.
The ideal candidate will have 2 years of hospitality and front desk experience, as well as 2 years of supervisory experience. Prior night audit experience is a plus.
About the Job
Job Description: The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Key Responsibilities:
- Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
- Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;
- Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;
- Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
- Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;
- Evaluate and recommend revenue driving initiatives and monitor revenue performance;
- Recommend and implement approved changes that could improve service and increase operational efficiency;
- Ability to serve as Manager on Duty; and
- Any and all other work as required to complete the primary purpose of the position.
Requirements and Benefits
Minimum Requirements:
- 2 years of hospitality, front desk experience,
- 2 years of prior supervisory experience
This role offers competitive compensation package including:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Estimated Salary Range
$44,740 - $54,682 per year, plus bonus.
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